Returns

Need to return an item purchased online? We're here to help, every step of the way. You can either return the item(s) via post to our warehouse, or in person to a Ever New Melbourne store within 30 days from the date of delivery. Some conditions and exclusions apply. 

For more information, please refer to our Online Returns Policy, or contact our friendly customer service team on 1 (855) 383-7876. We’re available from Monday to Friday, between 8:00am–4:00pm PST. You can also contact us at any time using our Help Centre.  

Please note: if your order was placed before 10 September 2019 on our old website, you will need to click here for further instructions on how to return your item(s).

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