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Delivery and Shipping Information Delivery Returns FAQS

Canada Delivery and Shipping Information

Ever New delivers within Canada using Canada Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.

We recommend you provide a delivery address where someone will be available to receive your order. If no one is available to sign for your order, Canada Post will leave you a card in your letter box advising you to collect your delivery from your local post office. If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when you’re finalising your purchase as you are checking out.

All prices displayed on our website are in Canadian Dollars (CA$) and will be charged in Canadian Dollars at the checkout.

Costs & Delivery Times

Canadian Standard DeliveryCA$9.95

Local Vancouver: 1- 2 days

Regional British Columbia: 1- 3 days

National - All other provinces: 2 - 7 days 

  • Canada standard delivery postage and handling charges are a flat rate of CA$9.95 for all orders.                                                                                                                          
  • Delivery may be delayed during sale or promotional periods.

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. 

In the unfortunate situation where an item(s) was not available, a customer service representative will be in contact with you and discuss a refund.

If you have an account with Ever New you will be able to view the status of your order online when you log into your account. 

Please click on the following link to track your order once it has been shipped: https://www.canadapost.ca/web/en/home.page

Order Support & Further Information

If there is a problem with your order or you would like further information regarding our postage and deliveries, please contact us at:

Canadian Residents:

  • Email: customerservice@evernew.ca
  • Phone: +1 (855) 383-7876 

For further information regarding Canadian Post terms and conditions please refer to the Canadian Post website: https://www.canadapost.ca 

Updated: February 2017