Shopping Bag

FAQs Delivery Returns FAQS

How to Shop With Ever New Online

Shopping online with Ever New is as simple as:

Add items to your bag

  1. Ensure you are on the Ever New website. 
  2. Browse the categories across the top navigation bar which includes New In, Clothing, Bags & Accessories, Shoes, Collections, Stores, and Sale.
  3. Once you have found an item to purchase, select your preferred colour, size (if applicable) and the quantity you wish to purchase then simply click ‘ADD TO BAG’
  4. You can then continue shopping or click ‘CHECKOUT’ to review the items in your bag and to finalise your order. 

Proceed to purchasing items

  1. Once you have finished browsing and have added the items you wish to purchase to your bag, click the ‘CHECKOUT’ button located at the top right of the website.
  2. Within the checkout you can also amend the quantity selected for each item or delete unwanted items by simply clicking the ‘EDIT’ button that is located on the right hand side within the Order Overview section of the checkout. Your amendments will be updated and allow you to proceed with the checkout process. 
  3. You will be asked to checkout by either logging into your existing Ever New account, creating an account, or choosing to proceed as a guest. Click which option you would like to checkout as and click ‘CONTINUE’.
    • If you have selected to checkout via your Ever New account then you will need to double check that your billing information, shipping information and payment information is correct, select your desired shipping method and then simply click ‘PAY SECURELY’
    • By selecting Register, a Ever New account will be established whereby all your submitted contact, shipping and payment details will be saved and ready for your next purchase. You will also be able to track your current orders, view your previous order history and receive email updates with our latest arrivals, collections and online exclusives (providing you wish to receive these updates, which is easily managed within your account). To create your account you will be required to complete the following 3rd, 4th and 5th steps in order to complete your purchase.
    • If you have selected to checkout as a guest you will be required to complete the following 3rd, 4th and 5thsteps in order to complete your purchase.
  4. Fill out your billing information. If your shipping address is different to your billing address then uncheck the ‘SAME AS BILLING ADDRESS’ box and fill out your desired shipping details.
  5. Ever New offers a variety of shipping methods for your convenience. At this next step select the type of shipping that you would like. For further information regarding our shipping information and conditions please refer to our Shipping Policy,
  6. Select your desired payment method and fill out the required fields then simply click ‘PAY SECURELY’ and your order is completed.
  7. Once your payment has been confirmed you will receive an order confirmation email to the email address provided.
  8. We will then pick and pack your order ready to ship to you. At this point we will send you a shipping confirmation email. There may be times when an item(s) is unfortunately not available. At this point a customer service representative will be in contact to discuss this with you and issue you a refund. 

Changing or cancelling an order once placed

Once an order has been placed and payment has been confirmed the order cannot be changed or cancelled.

You may return an order once it has been received by following our returns process. For further information and conditions please refer to our Returns Policy.

Sending your order as a gift

Surprising someone with a Ever New item is a great gift idea. You can nominate to have the order delivered to the gift recipient’s address by entering their details in the Shipping Address section of the checkout process. All our items are beautifully packaged.

Please note that all invoices will be emailed electronically to the customer that originally placed the order. A packing slip will be sent out with the parcel.

Card and payment options

We provide a variety of payment options such as VISA, MasterCard and AMEX credit cards and PayPal.  At this time gift cards are not available online for purchase or redemption. 

Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction. The name against the charge will appear as Ever New on your statement.

Ever New takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Ever New uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details.  Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.

Ever New online currency

All prices online are displayed in Canadian Dollars (CAD).

Items sold out online

Items without and Add to Bag button are SOLD OUT cannot be added to your bag; however one of our stores in your area may stock the item you are after. Please contact our Customer Service Team to help locate any sold out items in a store near you. At this time Find in Store is not available on the website.

Please note, exchange cards are not currently accepted online.

Located in the US?

We’re working on it. Click here to subscribe to Ever New, and we’ll keep you informed of any US shipping updates.